Fidelitytechs does not contact children under age 13 about special offers or for marketing purposes without a parent's permission.
We do not share your confidential details with any third party for business or malicious interests. But when you take services of Antivirus Help and you provide information about yourself and your business, we use this information to fulfill your service requests, and provide your issue related information over the phone or via email or chat or direct mail.
We do not share this information with outside parties except to the extent necessary to resolve your issues and fulfill your needs. Such other parties may include, but are not limited to, online supports of appropriate service providers like antivirus software companies etc, credit card merchant services and other useful systems.
Fidelitytechs may disclose the information that we collect about you when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities that may be causing injury to you, to us, or to others. We may also disclose your information when we believe the law requires it.
Diagnostic Tool - Some Fidelitytechs online diagnoses applications may gather a broad variety of functional information about the state of a computer system and the applications on it. This information is packaged into a document containing all the essential details needed by Fidelitytechs and is transmitted securely over the Internet to the Winpro Technologies server. Fidelitytechs analyzes this information to help diagnose and solve end-user problems. Information collected by the Winpro Technologies application will not contain any sensitive information such as e-mail messages, e-mail addresses sent to, passwords, profiles, websites visited, etc.
A cookie is a message given to a web browser by a web server. The browser stores the message in a text file. The main idea of cookies is to identify users and possibly prepare customized web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot violate the privacy of our customers.
Fidelitytechs reserves the right to monitor on-line and off-line sessions between user and a Tech Support Executive for quality control of the service provided to the customer by Tech Support Executive. Moreover, we may record on-line and off-line sessions conducted on the Web site for user reference and to assist in resolution of disputes and/or potential complaints. The session records will also be used to improve the service, build a support knowledge base, and/or conduct internal market research. Session record data will, however, not be correlated with personally identifiable data about individual customers.